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Frequently Asked Questions
Q: How long do visits last?
A: Patients can expect to be at the office for roughly 40 minutes for the initial patient appointment to allow adequate time for a new patient history, full physical exam, and treatment. Follow-up visits will range from 20-40 minutes depending on the management plan developed.
Q: Do you accept insurance?
A: Pinnacle Hill Chiropractic currently accepts:
Lifetime Benefit Solutions
If you do not have insurance through one of the companies listed above, please give the office a call to have a complimentary insurance verification performed.
If Dr. Mike, Dr. Sarah, Dr. Caitlin or Dr. James are considered out-of-network providers with your insurance company you will be provided with a Super Bill that can be submitted directly to your insurance company for potential reimbursement.
All Medicaid plans, including Excellus Blue Choice Option, do not cover chiropractic care. This does not mean that our providers do not accept the insurance. If you have a plan such as this, please call the office and one of our staff members will be happy to inform you of your options.
At this time our providers do not accept Worker's Compensation cases and are not accepting new No-Fault cases.
Q: How do I schedule appointments?
A: Patients are welcome to call (585) 444-7325 or email Pinnacle Hill Chiropractic at to schedule appointments.
Q: What if I can’t make it to my appointment?
A: The doctors ask that you call to notify the office 24 hours in advance if you cannot make your scheduled appointment. Last-minute cancellations and/or "no-shows" will be documented in your patient file and a $35 charge will apply. This policy is necessary in order to ensure quality care can be provided consistently, benefiting you, the patient. All cancellation policies are posted in the office as well.
Q: What should I wear?
A: Patients are encouraged to bring comfortable athletic wear for treatments.
Q: What is the "cracking" sound we hear?
A: The "cracking" sound you hear while getting adjusted is nothing other than gases begin released from the joint capsule. The sound does not necessarily indicate that a chiropractic adjustment was successful. Even without the sound, movement has occurred and motion has been restored to the joint.
Q: Can chiropractic care during pregnancy harm my baby?
A: No, chiropractic care during pregnancy is very safe. Dr. Sarah & Dr. Caitlin are specifically trained to treat pregnant women at any stage during pregnancy.
If you are interested in learning more about chiropractic research please click HERE and check out some of our favorite articles.